--- title: Best browser practices description: Optimize your experience with Josef by using recommended browsers like Google Chrome. Troubleshoot issues with private browsing and clearing cache. --- [Skip to content](https://help.joseflegal.com/best-browser-practices#main-content) [![Josef Logo](https://help.joseflegal.com/hs-fs/hubfs/josef-logo-4.png?width=120&height=40&name=josef-logo-4.png)](https://www.joseflegal.com) Open main navigation Close main navigation - - [Contact us](https://help.joseflegal.com/kb-tickets/new) [Contact us](https://help.joseflegal.com/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Support](https://help.joseflegal.com/?hsLang=en) 2. [Josef No-Code Automation Platform](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en) 3. [FAQs](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#faqs) # Best browser practices To help you get the most out of Josef, here's some guidance on which browsers we recommend, how best to use them, alongside some troubleshooting techniques.  - [**Recommended browsers**](https://help.joseflegal.com/best-browser-practices#recommended-browsers) - [**Troubleshooting**](https://help.joseflegal.com/best-browser-practices#troubleshooting) - [Private browsing](https://help.joseflegal.com/best-browser-practices#private-browsing) - [Clearing your cache](https://help.joseflegal.com/best-browser-practices#clearing-your-cache) ### **Recommended browsers** If it's available to you, we highly recommend using Josef on the latest version of **[Google Chrome](https://www.google.com/intl/en_au/chrome/)**. It's where the platform works best!  Otherwise, please ensure you're using the most up-to-date version of your preferred browser. This way you'll benefit from the latest release updates and security features.  ### **Troubleshooting** If your bot is not displaying or functioning as expected, first, review the **[bot logic](https://help.joseflegal.com/troubleshooting?hsLang=en)** to ensure it flows as expected.  Next, remember to **[update your live bot](https://help.joseflegal.com/launching-and-updating-your-live-bot?hsLang=en)** to apply any changes made. If you're unable to resolve the issue via the Dashboard, you can try troubleshooting the browser itself. **Note:** Browser troubleshooting may resolve issues with your specific browser, however, other end-users will need to follow the same steps in order to benefit from any fixes identified on your end.    If you get stuck or you have any questions, please contact us at [support@joseflegal.com](mailto:support@joseflegal.com). We'd be happy to help! - [Private browsing](https://help.joseflegal.com/best-browser-practices#private-browsing) - [Clearing your cache](https://help.joseflegal.com/best-browser-practices#clearing-your-cache) #### **Private browsing** Private browsing enables users to visit websites without the browser saving information such as browsing history, cookies and other site data.  If your bots are not displaying or functioning as expected, try loading Josef in a private browser window. This will load the latest version of your bot, meaning there's little chance that cached files of previous bot versions will compromise the bot's UI (user interface).  Here's how to enable private browsing. - [Chrome: Incognito](https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop#:~:text=You%20can%20also%20use%20a,Press%20%E2%8C%98%20%2B%20Shift%20%2B%20n.) (recommended) - [Edge: InPrivate](https://support.microsoft.com/en-us/microsoft-edge/browse-inprivate-in-microsoft-edge-cd2c9a48-0bc4-b98e-5e46-ac40c84e27e2) - [Firefox: Private](https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history) - [Safari: Private Browsing](https://support.apple.com/en-gb/guide/safari/ibrw1069/mac#:~:text=Browse%20privately%20one%20time,Search%20field%20with%20white%20text.) (Mac) #### **Clearing your cache** When you visit websites, your browser saves copies of each page to decrease overall loading times. The same goes for Josef.  If you're experiencing issues loading or interacting with your bot(s), try clearing your browser's cache. Like with private browsing, it may resolve a browser issue where cached files of previous bots prevent the bot UI from loading as expected. Here's how to clear your browser's cache.  - [Chrome](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop) (recommended) - [Edge](https://support.microsoft.com/en-us/search?query=edge%20clear%20cookies%20and%20cache) - [Firefox](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache) - [Safari](https://support.apple.com/en-au/guide/safari/sfri47acf5d6/mac) If you'd like any further assistance, please reach out to us at [support@joseflegal.com](mailto:support@joseflegal.com). - [Josef Q](https://help.joseflegal.com/josef-q?hsLang=en#main-content) - [Using tools](https://help.joseflegal.com/josef-q?hsLang=en#using-tools) - [Training tools](https://help.joseflegal.com/josef-q?hsLang=en#training-tools) - [Preparing a knowledge base](https://help.joseflegal.com/josef-q?hsLang=en#preparing-a-knowledge-base) - [Release note (Josef Q)](https://help.joseflegal.com/josef-q?hsLang=en#release-note-josef-q) - [Creating tools](https://help.joseflegal.com/josef-q?hsLang=en#creating-tools) - [Managing tools and accounts](https://help.joseflegal.com/josef-q?hsLang=en#managing-tools-and-accounts) - [Integrations](https://help.joseflegal.com/josef-q?hsLang=en#integrations) - [Resources](https://help.joseflegal.com/josef-q?hsLang=en#resources) - [Monitoring & maintaining tools](https://help.joseflegal.com/josef-q?hsLang=en#monitoring-maintaining-tools) - [Josef No-Code Automation Platform](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#main-content) - [Building bots](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#building-bots) - [Integrations](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#integrations) - [Notifications and workflows](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#notifications-and-workflows) - [Document creation](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#document-creation) - [Managing bots](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#managing-bots) - [Testing, troubleshooting and editing](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#testing-troubleshooting-and-editing) - [Launching](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#launching) - [Single Sign-On](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#single-sign-on) - [FAQs](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#faqs) - [Getting started on Josef no-code](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#getting-started-on-josef-no-code) - [Release notes & FAQs for Josef no-code](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#release-notes-faqs-for-josef-no-code) - [Managing accounts](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#managing-accounts) - [Reporting](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#reporting) - [Formatting a bot](https://help.joseflegal.com/josef-no-code-automation-platform?hsLang=en#formatting-a-bot) [![Chill listening crop-3](https://help.joseflegal.com/hs-fs/hubfs/Josef%20logo.png?width=72&height=24&name=Josef%20logo.png "Chill listening crop-3")](http://joseflegal.com) [support@joseflegal.com](mailto:support@joseflegal.com)  [mailto:support@joseflegal.com](mailto:support@joseflegal.com) Copyright © 2025, Josef Legal