Manage topics

With topics, Josef Q tools will be able to automatically categorise questions into relevant topics, reviewable in the Q Dashboard.

Topics will enable you to easily:

• review the types of questions your tools are getting
• review & add relevant candidates to your training set
• identify areas to improve in your knowledge base

To add a topic, you can use the New topic button in the Customisation tab. Each topic:

• must include a topic label (a short name to help you recognise the topic in reports and reviews);
• must include a topic name (for Josef to use to categorise questions);
• optionally include topic keywords (to help Josef categorise questions)

Each tool can have up to 10 topics.

In the Reporting tab:

• You will be able to review the topic applied to incoming questions to tools.
• Use the Download button to download a full report to review the breakdown of topics in your tools.

In the Training tab:

• You will be able to review the topic applied to incoming questions to tools.
• Topics can be useful for Creators and Editors to assign and review training candidates to manage in the training set.

Deleting topics

• If a Creator deletes a topic from the Customisation tab:
  • that topic in the Training tab applied to any questions will become uncategorised
  • that topic in the Reporting tab applied to any question will remain as a historical record